Target Audience: Social Workers, Certified Counselors, CSOC System Partners, and others who support children, youth & families.

Program Summary: When people are experiencing distress, misdirected anger is often the result. This is exacerbated by the anxiety and uncertainty we experience due to the pandemic. This workshop will assist participants in acknowledging anger from co-workers, service providers, youth and families, and others while trying to effectively assist them. Self-regulation techniques will be presented and practiced. The training offers immediately usable tips for de-escalation as well as insight into this all-too-common behavior our frontline staff must manage every day.

Objectives – At the end of this training, participants should be able to:

Learn and practice three strategies for de-escalating anger and hostility during contacts
Be able to describe and practice techniques for regulating your own reactions to adversarial or hostile contacts
Demonstrate the application of conflict resolution skills to manage confrontations with others displaying anger and hostility
Be able to describe the potential underlying concerns and issues that people sometimes express as hostility and anger