FAQ

The email will be from the SensusAccess service. The subject will note that the message is from SensusAccess, and it will include the name of the file that was processed. 

After submitting your file, a receipt will display informing you that your file was successfully submitted.

Several things may have gone wrong. 

Did you enter your email address correctly? If you aren’t sure, resubmit your document, being careful while typing your email address. 

Did the email from SensusAccess (pony@sensusaccess.com) get caught in your spam filter? Check to see if it is in your junk-mail folder. If it is, mark it as not junk and/or add it to your Safe Senders list. 

Did you allow enough time? Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents - for example textbooks in image-only PDF - may take several hours to convert into a Microsoft Word document or MP3 audio file. 

Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents - for example textbooks in image-only PDF - may take several hours to convert into a Microsoft Word document or MP3 audio file. 

Yes. The file size is limited to approximately 50 MB. For files larger than 50 MB, if possible, reduce the file size (e.g., divide it into smaller sections). 

Yes, you can submit multiple files for conversion with a single request. Note that all files must be of the same file type and all files will be converted to the same target format. 

To send multiple documents, after clicking Choose Files, select all of the files you want to send then click Upload. 

Yes. You can email files to the SensusAccess service to convert. Instructions for doing so are available on the SensusAccess website Links to an external site.. 

No. SensusAccess does not currently support language-to-language translation, although the vendor is considering this functionality as translation software matures and improves in quality.

No. SensusAccess does not currently support voice recognition from audio files, although the vendor is considering this functionality in the future as voice recognition software matures and improves in quality.

The SensusAccess workflow is entirely automated and no humans are involved in the conversion process. Documents and conversion requests can be uploaded on encrypted connections and once a conversion is completed, all traces of it are deleted except for a few anonymous details used by Sensus for statistical purposes (e.g., file type). 

Documents submitted for conversion by SensusAccess are deleted immediately after the conversion has been completed. 

No, you can only specify one email address as the recipient of the result of a conversion. However, the service can send to distribution lists, if several people need to receive copies. 

SensusAccess can be used with all modern browsers. There are known issues with older versions of Microsoft Internet Explorer; these can be overcome by adding the SensusAccess web form to the list of sites to be run in compatibility mode. Please report any browser compatibility issues encountered with SensusAccess to support@sensus.dk.